Terms and conditions
All bookings, reservations or any other business transactions are related to the Austrian terms and conditions of hotel contracts (ÖHVB) determined at the 93. commitee meeting of the hotel business association on 23th of september 2006.
We are forced to pass 90 % of the expected costs to your account in the case of departure before time, belated arrival or cancellation without accepted reason. We may charge this amount to your credit card.
Excerpt from the General Terms and Conditions for the Hotel Industry (ÖHVB):
§ 5 Rescission of the Accommodation Agreement – Cancellation fee
Rescission by the Proprietor
5.1 If the Accommodation Agreement provides for a down payment and such down payment has not been made by the Party in time, the Proprietor may rescind the Accommodation Agreement without granting any grace period.
5.2 If the Guest fails to arrive by 6.00 p.m. on the agreed date of arrival, the Proprietor shall not be obliged to accommodate them unless a later time of arrival has been agreed upon.
5.4 Unless otherwise agreed upon, the Proprietor may rescind the Accommodation Agreement for objectively justified reasons by means of a unilateral declaration by 3 months before the agreed date of arrival of the Party.
Rescission by the Party – Cancellation fee
5.5 The Party may rescind the Accommodation Agreement by means of a unilateral declaration by 3 months before the agreed date of arrival of the Guest without being liable to pay a cancellation fee.
§ 6 Provision of substitute accommodation
6.1 The Proprietor may provide the Party or the guests with adequate substitute accommodation (of the same quality) provided that this is reasonable for the Party, particularly if the difference is insignificant and objectively justified.
6.2 An objective justification shall, for example, be deemed given if the room(s) has (have) become unusable, guests that have already been accommodated prolong their stay, the establishment is overbooked or this becomes necessary due to other important operational activities.
6.3 Any extra expenses arising from such substitute accommodation shall be paid by the Proprietor
Travel Insurance and Holiday Insurance
We want to spare cancellation costs for you and that is the reason why we recommend you to negotiate a travel insurance to make your holiday safe: Hotelstorno Premium: more than a cancellation insurance.
Group bookings (>3 units) require an individual enquiry.